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Privacy Policy

This Privacy Policy is supplemental to our Website Terms and which, by continuing to access the Website, you are deemed to accept and agree to be bound by.

Paul Hicks Insurance Services (collectively referred to as 'we' or 'us') respect your privacy. This Privacy Policy Statement describes the ways we collect information from and about you and what we do with the information, so that you may decide whether or not to provide information to us. By accessing our website or purchasing our products or services you agree to this Privacy Statement in addition to any other agreements we might have with you. This Privacy Statement does not govern the practices of entities that we do not own or control, or entities that do not own or control us or people that we do not employ or manage. This Privacy Policy Statement includes our Privacy Policy Statement.

Privacy Policy Statement

1. Our Collection of your Personal Information

The information we collect may include your personal information, such as your name, contact information, e-mail address, product and service selections. We collect personal information from you at different points, including but not limited to the following:

  • when we correspond with you as a customer or prospective customer;

  • when you visit our website;

  • when you take out an insurance policy via us; and

  • when you contact us for help and advice or to make changes to existing policies

2. Our Use of your Personal Information

We may use information that we collect about you to:

  • deliver the products and services that you have requested;

  • manage your customer relationship and provide you with customer support;

  • communicate with you by e-mail, post or telephone about products or services that you may hold with us or may be of interest to you either from us or other third parties;

  • verify your eligibility to credit facilities; and

  • transfer personal information to third parties for any legally permissible purpose at our sole discretion.

  • enforce our terms and conditions

We do not sell personal information to third parties.

3. Our Disclosure of your Personal Information to Third Parties

We may share your personal information with third parties only in the ways that are described in this Privacy Statement:

  • we may provide your information to our partner insurers and service providers who perform functions on your/our behalf;

  • we may provide your information to our service providers who perform functions on our behalf. Usually our service providers sign a standard confidentiality agreement;

  • we may allow a potential acquirer or merger partner to review our databases, although we would restrict their use and disclosure of this data during the diligence phase and direct them to treat the data confidentially;

  • as required by law enforcement, government officials or other third parties pursuant to a court order or other legal process or requirement applicable to us; or when we believe, at our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our agreements or our policies.

4. Our Security Measures to Protect your Personal Information

Our systems have security measures in place to help protect information under our control from the risk of accidental or unlawful destruction or accidental loss, alteration or unauthorised disclosure or access.

5. Our Use of Cookies and Links

Our web pages use ‘cookies’. Cookies are text files we place in your computer’s browser to store your preferences. Cookies by themselves do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at one of our sites. However, once you choose to furnish the site with personal information, this information may be linked to the data stored in the cookie. We use cookies to understand site usage and to improve the content and offerings on our site. We also may use cookies to offer you products or services. You have many choices with regards to the management of cookies on your computer. All major browsers allow you to block or delete cookies from your system. To learn more about your ability to manage cookies, please consult the privacy features in your browser.

We may create links to other web sites. We will make a reasonable effort to link only to sites that meet similar standards for maintaining each individual’s right to privacy. However many other sites that are not associated with or authorised by us may have links leading to our site. We cannot control these links and are not responsible for any content appearing on these sites. Since our website does not control the privacy policies of third parties, you are subject to the privacy practices of that third party. We encourage you to ask questions before you disclose any personal information to others.

6. Our Retention of your Personal Information

We will retain any personal information only for as long as is necessary to fulfill the business purpose it was collected. We will also retain and use your personal information for as long as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

7. Your Access to and Updating of your Personal Information

Reasonable access to your personal information may be provided at no cost upon request made to us using the contact information provided below. If access cannot be provided within that time frame we will provide the requesting party a date when the information will be provided. If for some reason access is denied, we will provide an explanation as to why access has been denied.

8. Changes to our Privacy Statement

This Privacy Notice is subject to change. It was last updated on 18 May 2018. If we make changes to this Privacy Notice we will update the date it was last changed.

9. Contacting Us

If you have any questions about this Privacy Statement or our practices or have any concerns please contact our Privacy Officer:

Mrs Tina Davey
Paul Hicks Insurance Services
The Bridewell
Dockacre Road
PL15 8YY
Telephone: 01566 777710

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